Why is cox so expensive

Then again, here at my place, we ended up using about 1. Just keep in mind that my roommate and I both work from home and use the internet pretty heavily I test routers here , for Pete's sake.

Good thing our plan doesn't come with a data cap -- no such luck with Cox. One nice surprise here -- if it's your first month breaking the cap, Cox will cut you a break, waive the charges and let you off with a warning. That's pretty generous of Cox -- especially since you won't see any such first-month mulligan from Comcast Xfinity , the other major cable provider that enforces a data cap. On top of that, Cox says that you don't need to worry about speed reductions once you've broken the cap.

So, does Cox offer any plans with unlimited data? The answer is yes, but only if you also bundle in Cox's Panoramic Wi-Fi modem and router rental and Cox Complete Care , which offers enhanced technical support. That's not a great deal, as you could incur a couple of overage charges on a standard plan each month and still be paying less. Make that several overages each month if you don't care about Cox's modem or Cox Complete Care.

For instance, let's say you've subscribed to Cox's cheapest plan, Starter The unlimited data is the bait on the hook here, and Cox is using it to reel you into paying for additional services you might not have even wanted in the first place. Unless you're going to incur at least three overage charges per month, on average, you should skip the unlimited data bundles and just stomach the occasional penalties.

Cox's rating with the American Customer Satisfaction Index improved by three points in , but that's still a few points below the category average. Internet providers are far from popular to begin with, and Cox is a little bit below average in terms of its customer satisfaction track record. In , the American Customer Satisfaction Index gave Cox a score of 63 out of , which was two points better than the year before, and worse than the overall ISP average of Still, Cox's score tied it with Spectrum for second place among cable providers, and ahead of Windstream 61 , Mediacom 60 , Optimum 60 and Suddenlink The only cable provider that outscored Cox in was Xfinity, which finished with a score of Cox's strongest customer service rating came from the US East region, where J.

Power scored it just below the category average. Meanwhile, J. Power also takes its own look at ISP customer satisfaction each year. Cox was included in three of the four regions surveyed in We'll start in the East, where Cox finished with a score of out of 1, -- slightly below the overall region average of , and behind Verizon and Xfinity , but ahead of cable rivals Spectrum and Optimum Finally, Cox's most disappointing score came in the West region, where it had done well in This time around, its score of put it near the bottom, above only Mediacom and Frontier If fiber internet is available in your area, then you'll likely be better off going with that, as you can expect faster speeds particularly uploads and better value, too.

If not, then a cable provider like Cox is probably your next best option, with faster speeds than you'll get by going with DSL , satellite internet or with a fixed wireless connection. I can't say that you'll be getting a great value with Cox, though, especially given that other major cable providers like Xfinity and Spectrum offer faster plans for less per month.

Then again, if you're living in an area with limited options for high-speed internet, you might not have many other options. Can you watch Cox cable without a box? Can I buy my own cable box for Cox? How much does it cost to cancel Cox cable? How long do I have to return my Cox Cable Box? Can I downgrade my Cox service? Can I cancel Cox Cable and keep Internet?

Can you cancel Cox at any time? Can I cancel my Cox Cable online? Does Cox have early termination fee? Does Cox offer senior discounts? Can I cancel my cable and keep Internet? How do I cancel my cable and still watch TV? Is there a fee to cancel spectrum Internet? Cable bills are out of sight, and the movies are not the greatest and cost a lot of money for the subscription.

I agree it may be a good idea to get rid of cable. In most areas, there is one choice for cable. At least that is true for my area. I wish I knew a good answer. I need to read some of your hubs. For some the answer is to just cut the cable and get service elsewhere.

For instance, Netflix. It all depends on how you use the service. Folks who have cable just for movies need to rethink their drink. This is excellent advice for saving money on these bills.

We expect big companies to have standard pricing and many people don't know that some things are negotiable and that service representatives don't always volunteer the most cost-effect options.

I don't have this kind viewing. You have certainly made your points heard here. Informative and very useful indeed. Hi Vicky - I see you are a neighbor with Cox Cable.

I love to run into folks who live in my area. Yes, we have switched companies twice, I believe. I love my fast Internet and all the positive points about Cox.

We all like to save money, and that's what life is all about. I too, hate to start over with another company. Hoping our weather gets better - not ready for winter so soon. Hi Faith - You are so sweet to read and comment on my hub -and such nice comments. You know the importance of saving money and not allowing companies to take advantage of customers. Cox is the only cable service in my area.

Whatever company you have, it may be better, and Cox does have advantages. Thank you for sharing my hub by pinning and tweeting. I have Cox cable in Arkansas. I see you're in Oklahoma, neighbor! Yes, the bills always go up--sneakily! The best deals are when we switch companies, but it's such a pain to do so!

Nice hub. We have a different cable company and we do bundle all of our stuff, and it certainly saves a great deal of money! Cox cable must not be in my state. Great advice here as to how to save money. One can never be too careful and there is no sense in allowing anyone to charge for some items or such when not necessary. That certainly was a strange thing for them to turn off your power without telling you.

Hmm, does make you wonder, but if your doorbell was broken, I can see why maybe. Hi Billy - Cox Cable is in eighteen states but not in your state. Maybe I should expand my article to include more than one cable company. Thank you for stopping by to read and comment. You are so good to read so many hubs. I have read part of your book on Amazon and must order it. I've never heard of Cox, but I suspect your suggestions will serve well anyone who has cable.

You will need to gently , but firmly push back on their default suggestions. Try one of these angles:. If you calmly keep them on the phone for long enough, they may offer you a discount or promo rate on the spot. If not, continue with the below:. Working in a call center is grueling and berating the person on the phone will not get you a good result.

Regardless, at this point, you want to try a manager. With the manager, you should play hardball a bit yourself: explain that the price was never explained to you when you signed up, and that you plan to submit an FCC complaint about the company. Is there any way you can help me extend the sign-up price, or at least get a little closer to it?

I appreciate you walking me through it, unfortunately I need a better deal to justify staying with Cox. Is there a case number for this call or my account that I can reference in the claim? Note : you are not actually canceling your service. The retention department is your last stop in the call center, where agents are specially tasked to retain customers.

If not — you can just hang up, or ask them to hold off the cancellation until you can confirm service with the competing provider in your area.

Last but not least, the boring part: if none of the methods above work, you have to simply hang up and try again later. With Cox, customers sometimes have better luck going to a store in-person and running through a similar script to the methods above. If a line is forming behind you, they may give you a bill markdown just to get you out of their hair, provided they have the ability to do so.

The trick here is not to be aggressive or rude. In some cases, Cox may consider you a "new customer" if you cancel service and then re-signup after a few days. Customers have reported this working with as few as 3 days without service in the past couple years.

As mentioned above, doing this technically goes against the terms of service for your account. By far the simplest way for families to reduce their Cox bill is to simply stop paying for the TV package. These days, virtually all the TV options you could want are available at low rates from over-the-top platforms like Netflix and Hulu. Cox has a 1. For cord cutters, this means you're going to have issues if you stream HD or 4k video to multiple screens in addition to other network-intensive activities like operating a home office.

However, some users run into issues if they have many users in the same home and also use online backups, cloud-connected HD security cameras, and other data-hogging devices. The Arris Surfboard is the simplest to install, since it's an all-in-one device and is designed with non-techies in mind.

You simply plug it into your cable jack, plug in the power cord, and call Cox to let them know the MAC address printed on the back so they can enable service. It can support speeds up through the Cox Mbps plan, has gigabit ports for your smarthome and entertainment devices, and can cast a wide enough WiFi range to cover most 2—3 bedroom homes without the need for extenders. View on Amazon. The Eero setup requires a separate modem device, and will take around two years to save money when compared with leasing from Cox directly.

However, it's by far the best in-home WiFi on the market today, particularly since Amazon bought the company and started integrating it with their other smart home devices and brought down the pricing.